Through the third quarter, the company’s overall revenue is up 27% since the same period last year, while its employee count has climbed just 8% higher. MarketWatch spoke with current and former workers in five states and reviewed hundreds of Chipotle worker complaints on Reddit, documenting food and supply shortages, inadequate space at stores, problems with staffing, and unrealistic online customer order times.
In the age of the iPhone, DoorDash and a pandemic, online orders have exploded in an overwhelming mix of takeout and delivery, resulting in a lucrative additional revenue source for fast-food restaurants-and a lot of stressed-out workers and frustrated customers.Ĭhief Executive Brian Niccol said on the company’s earnings call that the company has reached nearly $2.7 billion in online revenue so far this year, close to its total $2.8 billion in online sales all of last year.įor Chipotle workers who assemble burritos and taco bowls in front of customers at restaurants, as well as for customers who order online, that has meant increasingly tough conditions. The Chipotle location’s workers say they need to call attention to their hours being cut - and that when they are at their jobs, they are overworked and overwhelmed with orders. Rodriguez and several other Chipotle workers did not show up for their shifts Wednesday morning, becoming the latest group of fast-food workers who have gone on strike or held labor-related actions around the nation in the past several months.